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Quality Management

Quality is central to everything we do in

Persona. We pride ourselves on delivering

quality support that makes a positive difference

to people’s lives.

In a nutshell you can expect good quality

responsive support that meets your needs.

Support that focuses on what matters to you,

delivered in a way which works for you.

We achieve this by ensuring that our workforce

is high quality. Recruiting the right people in the

first place, people who have the right attitude

and care about the people they support.

We have a comprehensive induction programme,

which is followed up with a range of training.

Our focus is to be;






We regularly check that we achieve this through

our quality management framework which places

customer and carer experience at it’s heart and

continuously looks at howwe can learn, develop

and improve.

In addition to external inspection we take a

rigorous approach to our own internal quality

assurance, and have a process of regular

internal inspections. We apply the same

standards and approach to internal quality

assurance in both our regulated and

non-regulated services

“These are the people

that change lives

for the better,

give hope in a

hopeless situation,

provide care,


and dignity”

Joanne, Carer


Call: 0161 253 6000 Email: