Quality is central to everything we do in
Persona. We pride ourselves on delivering
quality support that makes a positive difference
to people’s lives.
In a nutshell you can expect good quality
responsive support that meets your needs.
Support that focuses on what matters to you,
delivered in a way which works for you.
We achieve this by ensuring that our workforce
is high quality. Recruiting the right people in the
first place, people who have the right attitude
and care about the people they support.
We have a comprehensive induction programme,
which is followed up with a range of training.
Our focus is to be;
We regularly check that we achieve this through
our quality management framework which places
customer and carer experience at it’s heart and
continuously looks at howwe can learn, develop
In addition to external inspection we take a
rigorous approach to our own internal quality
assurance, and have a process of regular
internal inspections. We apply the same
standards and approach to internal quality
assurance in both our regulated and
“These are the people
that change lives
for the better,
give hope in a
Call: 0161 253 6000 Email:email@example.com